Legal
The documents, and what they cover
Each of these is written from how Infrabox actually behaves rather than from a template — including the parts that are inconvenient to admit.
01the set
Five in total
Start with the Terms; the Privacy Policy and the Refund Policy are the two people are usually surprised by.
- Acceptable Use PolicyPublishedWhat may and may not be sent through infrastructure Infrabox provisions, the list-hygiene rules, and the enforcement ladder that follows a breach.
- Deliverability SLAConditionalThe placement guarantee, the sender-hygiene conditions it depends on, how placement is measured, and the service-credit remedy. It applies to a Guaranteed Placement subscription, which is not on sale today.
- Terms of ServicePublishedThe master agreement: what Infrabox provides, what you undertake, how the subscription runs and how either side ends it.
- Privacy PolicyPublishedHow Infrabox handles your account data, what the relay records about a message you send, the administrative access that exists to your mailboxes, and who else processes any of it.
- Refund PolicyPublishedRefunds, cancellation, and what happens to a prepaid mailbox and a registered domain when a subscription ends.
02where this stands
Where this stands
Read these against the product, not instead of it
4 of these documents describe the service as it runs today. The 1 marked conditional — the deliverability SLA — is written for a Guaranteed Placement tier that Infrabox does not currently sell, and says so on its own page rather than implying a guarantee you have not bought.
These documents have not been reviewed by counsel. They are written to be accurate about how the system behaves, which is the part a template cannot get right; the legal review is the part they still need.
The practical version of the same questions
The FAQ answers the practical versions of several of these — who the domain is registered to, what happens if you leave, what happens when a mailbox fails — from how the product behaves today rather than from a clause. Where a clause here and the product appear to disagree, the product is the accurate one and the clause is the bug — tell us.