Terms of Service

These Terms of Service ("Terms") form a binding agreement between Infrabox ("we", "us"), and the person or entity that creates an account ("you", "Customer"). By creating an account, provisioning a domain, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of an organization, you confirm you have authority to bind it.

If you have a signed order form or master agreement with Infrabox that conflicts with these Terms, the signed agreement controls for the matters it covers.

You must provide accurate registration information and keep it up to date. You are responsible for activity that occurs under your account credentials, and for any team members or API keys you authorize. Notify us promptly at [email protected] if you suspect unauthorized access.

You must be at least 18 years old and able to form a binding contract to create an account. Accounts are for business use; we do not offer the Service for personal, household, or consumer purposes.

Paid plans are billed in advance on a monthly or annual cycle, plus any usage-based charges for domains, mailboxes, or add-ons consumed during the period. Fees are exclusive of GST and any other applicable taxes, duties or levies, which you are responsible for unless you provide a valid exemption certificate. Where Indian law requires you to deduct tax at source, you must remit the balance on time and send us the corresponding deduction certificate promptly.

• Subscriptions renew automatically at the end of each billing cycle unless canceled before renewal.
• Price changes take effect at your next renewal, with at least 30 days' notice by email.
• Failure to pay may result in suspension of the Service after a reasonable notice period.
• You can view invoices and update payment details at any time from account billing settings.

We may offer a free trial with limited domains, mailboxes, or send volume. Trials are provided as-is, may be modified or discontinued at any time, and convert to a paid plan automatically only if you add a payment method and confirm the upgrade. We reserve the right to limit trial eligibility to one per organization to prevent abuse.

If you are not satisfied with a new paid subscription, contact us within 14 days of the initial charge for a full refund of that charge. Refund requests after the 14-day window, and requests related to usage-based charges already incurred, are handled at our discretion on a case-by-case basis. Domain registration fees passed through to a third-party registry are non-refundable once the purchase is submitted.

The Service exists to run legitimate outbound email infrastructure. To protect deliverability for every customer on our shared and dedicated sending networks, you agree that you and anyone you authorize will not:

• Send to purchased, scraped, harvested, or rented contact lists, or to any recipient who has not given you a lawful basis to contact them.
• Send unlawful, deceptive, defamatory, hateful, sexually explicit, or otherwise abusive content.
• Attempt to evade spam filters, authentication checks, or reputation monitoring, including cycling domains or mailboxes to dodge a block.
• Spoof or impersonate a third party's identity, domain, or brand in a sender name, header, or reply-to address.
• Misrepresent the sender's identity or omit a functional way for recipients to opt out where required.
• Send content promoting illegal goods or services, financial fraud schemes, or malicious software.
• Exceed reasonable send-rate or volume thresholds set to protect shared infrastructure, or attempt to circumvent warmup schedules.
• Use the Service to test, probe, or attack the security of Infrabox systems or any third party.
• Resell or sublicense the Service to unaffiliated third parties without our written consent.
• Comply with applicable anti-spam, data protection, and electronic communications law in every jurisdiction you send into, including honoring unsubscribe requests promptly.

We monitor aggregate deliverability signals across the network and investigate reports of abuse. Violating this section is grounds for suspension or termination as described below, in addition to any other remedies available to us.

We may suspend or restrict access to some or all of the Service, with notice where practical, if we reasonably believe your use threatens the security or deliverability of our network, violates the acceptable use section, risks legal liability for Infrabox, or if your account is significantly overdue on payment. We will restore access promptly once the underlying issue is resolved, where suspension was not due to a material breach.

You own every domain you register or connect through Infrabox. We act as your agent to configure DNS records, mailboxes, and authentication on domains you control; we do not acquire any ownership interest in them. If you cancel your subscription, you retain your domains and may transfer registrar or DNS management elsewhere at any time, subject to the domain registry's standard transfer rules.

Where we process personal data on your behalf as part of the Service (for example, contact data synced from a connected sequencer), we do so under the terms of our Privacy Policy, India’s Digital Personal Data Protection Act, 2023, and, where applicable, a data processing addendum available on request. You remain responsible for the lawfulness of the data you upload or connect, including having appropriate consent or another lawful basis for the recipients you send to.

We warrant that we will provide the Service with reasonable skill and care, consistent with common industry practice. Except for that limited warranty, the Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific inbox placement rates, as deliverability depends in part on factors outside our control, including mailbox provider policies and your own sending practices.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms, even if advised of the possibility of such damages. Each party's total liability arising out of these Terms will not exceed the amount paid by Customer to Infrabox in the 12 months preceding the claim. This limitation does not apply to breaches of the acceptable use section, indemnification obligations, or liability that cannot be limited under applicable law.

You agree to defend and indemnify Infrabox against third-party claims, damages, and reasonable expenses arising from your content, your violation of the acceptable use section, or your violation of applicable law, except to the extent caused by our own breach of these Terms. We will notify you promptly of any such claim and allow you to control its defense, provided we may participate with our own counsel at our expense.

These Terms remain in effect while you maintain an account. You may cancel at any time from account settings, effective at the end of the current billing period. We may terminate for material breach that is not cured within 14 days of notice, or immediately for violations of the acceptable use section. On termination, your right to access the Service ends, though provisions that by their nature should survive (including payment obligations, warranties, indemnity, and limitation of liability) will survive.

We may update these Terms from time to time. For material changes, we will provide at least 14 days' notice by email or in-dashboard notice before they take effect. Continuing to use the Service after that date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your account before the change takes effect.

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the courts at New Delhi have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, and each party submits to that jurisdiction.

Both parties will first try to resolve any dispute informally for 30 days after written notice. If that fails, the dispute will be referred to and finally settled by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual agreement. The seat and venue of the arbitration will be New Delhi, India, the proceedings will be conducted in English, and the award will be final and binding on both parties. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from the courts at New Delhi.

Questions about these Terms can be sent to [email protected], or through the contact form linked below.